Privacy Policy

Effective Date: April 13, 2020

Spot Pack, LLC (“we”, “us”, “our”) is a social media company that allows you to use our products, applications and services (“Service”), including the Spot Pack app to connect with other pet owners locally and around the world.

When you use Spot Pack’s Service, you will share some information with us and potentially with others. As such, we want to be tell you about the information we collect, how we use it, who we share it with and the controls we give you to access, change and delete your information.

You should read our entire Privacy Policy. We’ve tried to keep the terms of this Privacy Policy simple and easy to understand, however, if you still have questions about anything in our Privacy Policy, feel free to [contact us link] and we’d be happy to address any questions you may have.

Spot Pack can’t help you develop connections with other pet owners without some information about you, such as basic profile details and the types of pet owners you’d like to meet. We also collect information generated as you use our services, for example access logs, as well as information from third parties, like when you access our Services through a social media account. If you want additional info, we go into more detail below:

1. Information you provide

You choose to give us certain information when using the Services. This includes:

  • When you create an account, you provide us with at least your login credentials (email, password, username), as well as some basic details necessary for the service to work, such as your gender, date of birth, and information about your pet.

  • When you complete your profile, you can share with us additional information, such as details on your lifestyle, pet interests and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album. By choosing to provide this information, you consent to our processing of that information.

  • If you contact our customer care team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.

  • If you ask us to communicate with or otherwise process information of other people (for example, if you ask us to send an email on your behalf to one of your friends), we collect the information about others that you give us in order to complete your request.

  • Of course, we also process your chats with other users as well as the content you publish, as part of the operation of the services.

2. Information we get when you use our Services

When you use our Services, we collect information how you use the Services. We might know, for instance, you looked at a specific profile, saw a specific ad for a certain period of time. Here’s a fuller explanation of the types of information we collect when you use our services:

  • Usage information. We collect information about your activity on our Services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).

  • Content information.  We collect content you create on our Services, such as videos, and information about the content you create or provide, such as if another user or a recipient has viewed the content and the metadata that is provided with the content.

  • Device information.  We collect information from and about the devices you use. For example, we collect:

    • information about your hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, unique device identifiers, browser type, language, battery level and time zone.

    • information from device sensors, such as accelerometers, gyroscopes, compasses, microphones and headphone connection.

    • information about your wireless and mobile network connections, such as mobile phone number, service provider, IP address and signal strength.

  • Device phonebook.  Because Spot Pack is all about communicating with others, including friends, we may – with your permission – collect information from your device’s phonebook.

  • Camera and photos . Our Services require us to collect images and other information from your device’s camera and photos. For example, you won’t be able to send photos to other users or upload photos from your camera roll unless we can access your camera or photos.

  • Location Information.  When you use our Services, we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, and Wi-Fi access points.

  • Information collected by cookies and other technologies.  Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage and unique advertising identifiers, to collect information about your activity, browser and device. We may also use these technologies to collect information when you interact with the services we offer through one of our partners, such as advertising and commerce features. For example, we may use information collected on other websites to show you more relevant ads. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our Services. To learn more about how we and our partners use cookies on our Services and your choices, please check out our [Insert link to “Cookie Policy”].

  • Log information.  We also collect log information when you use our website, such as:

    • details about how you’ve used the Services;

    • device information, such as your web browser type and language;

    • access times;

    • pages viewed;

    • IP address;

    • identifiers associated with cookies or other technologies that may uniquely identify your device or browser; and

    • pages you visit before or after navigating to our website.

3. Information we collect from third parties

We may also obtain information from our affiliate, Spot Pet Insurance Services, LLC, and third parties. Here are a few examples:

  • Advertisers, app developers, publishers and other third parties may share information with us as well. We may use this information, among other ways, to help target or measure the performance of ads.

  • If another user uploads their contact list, we may combine information from that user’s contact list with other information we have collected about you.

4. How we use information

The main reason we use your information is to deliver and improve the Services. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of interest to you. We provide more detailed explanation of the various reasons we use your information, together with practical examples:

  • To administer your account and provide our services to you

  • Create and manage your account

  • Provide you with customer support and respond to your requests

  • Communicate with you about the Services, including order management and billing

  • To help you connect with other users

  • Analyze your profile, activity on the Service, and preferences to recommend meaningful connections to you and recommend you to others.

  • Show users’ profiles to one another

  • To ensure a consistent experience across your devices

  • Link the various devices you use so that you can enjoy a consistent experience of the Services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them.

  • To provide new Spot Pack services to you

  • Register you and display your profile on new Spot Pack features and apps

  • Administer your account on these new features and apps

  • To serve you relevant offers and ads

  • Develop, display and track content and advertising tailored to your interests on our services and other sites

  • Communicate with you by email, phone, social media or mobile device about products or services that we think may interest you

  • To improve our services and develop new ones

  • Administer focus groups and surveys

  • Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior)

  • Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).

  • To prevent, detect and fight fraud or other illegal or unauthorized activities

  • Address ongoing or alleged misbehavior on and off-platform

  • Perform data analysis to better understand and design countermeasures against these activities

  • Retain data related to fraudulent activities to prevent against recurrences

  • To ensure legal compliance

  • Comply with legal requirements

  • Assist law enforcement

  • Enforce or exercise our rights, for example our Terms of Use

5. To process your information as described above, we rely on the following legal bases:

  • Provide our service to you:  Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using the Service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you.

  • Legitimate interests:  We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.

  • Consent:  From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

6. How we share information

Since our goal is to help you make meaningful connections with other pet owners, the main sharing of users’ information is, of course, with other users. We also share some users’ information with service providers and partners who assist us in operating the services, with our affiliate, Spot Pet Insurance Services, LLC and, in some cases, legal authorities. Read on for more details about how your information is shared with others.

  • With other users: You share information with other users when you voluntarily disclose information on the Service (including your public profile). Please be careful with your information and make sure that the content you share is information, pictures or other items that you’re comfortable being publicly viewable since neither you nor we can control what others do with your information once you share it.

If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.

  • With our service providers and partners: We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, geolocation, customer care, marketing, advertising, and security operations.

We may also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners.

We follow a strict vetting process prior to engaging any supplier of services or working with any third-party partner. All of our service providers and partners must agree to strict confidentiality obligations relating to your information.

  • For corporate transactions: We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

  • When required by law: We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

  • To enforce legal rights: We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

  • With your consent or at your request: We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, geolocation in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with our affiliate, Spot Pet Insurance Services, LLC and third parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites or applications of third parties, and to analyze and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources. More information on our use of cookies and similar technologies can be found in our [Insert “Cookie Policy”]

7. How long we keep your information

We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 4) and as permitted by applicable law.

In practice, we delete or anonymize your information upon deletion of your account, unless:

  1. we must keep it to comply with applicable law;

  2. we must keep it to evidence our compliance with applicable law;

  3. there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or

  4. the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.

8. Control over your information

We want you to be in control of your information, so we have provided you with the following tools:

  • Access / Update tools in the service : Tools and account settings that help you to access, rectify or delete information that you provided to us and that’s associated with your account directly within the Service. If you have any question on those tools and settings, please contact our customer care team for help [email].

  • Device permissions : Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain Services may lose full functionality.

  • Deletion : You can delete your account by using the corresponding functionality directly on the service.

We want you to be aware of your privacy rights. Here are a few key points to remember:

  • Reviewing your information . Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms). You can request a copy of your personal information by putting in such a request [email].

  • Updating your information . If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please contact us [email].

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.

Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from another user through the Service, the other user will have to contact our Privacy Officer to provide their written consent before the information is released.

Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide the Service to you anymore. For instance, we cannot provide the Service if we do not have your date of birth.

  • Uninstall . You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.

  • Accountability . In certain countries, including in the European Union, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.

9. Minors

The Services are not intended for – and we don’t direct them to – anyone under 18. And that’s why we do not knowingly collect personal information from anyone under 18. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

10. Non-Residents of the United States

The Services are not intended for – and we don’t direct them to – anyone residing outside the United States. And that’s why we do not knowingly collect personal information from anyone residing outside the United States. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

11. Revisions to the Privacy Policy.

We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ home pages or providing you with an in-app notification).

12. Third Party Applications or Websites.

The Services may reference or provide links to third party applications and/or websites. We are not responsible for such third-party websites and/or applications, and you should review the privacy policies posted on such websites and/or applications. Please be aware that we do not control, nor are we responsible for, the privacy policies or information practices of third parties or their websites and/or applications.

13. Acceptance of These Terms.

This Privacy Policy is incorporated into and subject to the terms of our Terms of Use. If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Services. By using the Services and voluntarily providing your personally identifiable information to us or, you consent to the collection and use of such Personal Information as set forth in this Privacy Policy.

14. Updates.

We may update this Privacy Policy from time to time to reflect changes to our information practices. We will provide you with advance notice of a major change prior to your access of any portion of the Services. For example, we may (i) require that you re-accept the updated version of this Privacy Policy, (ii) send you an electronic notification advising of the update to this Privacy Policy, or (iii) include a notice on our website. We do not ordinarily provide advance notice of a minor change.


15. Questions Regarding this Privacy Policy

Questions regarding this Privacy Policy should be directed to us at [email]. We may also be contacted directly at the following address and phone number:

Spot Pack, LLC
400 Clematis St. #208

West Palm Beach, FL 33401